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Pearl S

1 reviews | Active since Mar 2019

28 Dec 2023, 08:44

Old Mutual and Bidvest bank pathetic service and 0 customer care

My salary was paid to Bidvest bank administered by Old Mutual bank on the 18 December. The account is closed, I was advised by Old Mutual consultant that money will bounce back to my employers account. Today is the 28th. Money is has not been returned to sender Im without food. I have been calling and sending emails. How long do I wait?

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Replies (5)
Bidvest Bank
Bidvest Bank's reply28 Dec 2023, 08:49
Official
Hi Pearl,

We apologise for any inconvenience caused.  Please note that we have escalated your complaint to our customer experience team who will be in touch with you as soon as possible.

We appreciate your patience.

Regards,
Bidvest Bank Team

PS
Pearl S's update28 Dec 2023, 12:02
Reviewer Update
I am still waiting for someone to get back to me ASAP please.
Bidvest Bank
Bidvest Bank's reply29 Dec 2023, 11:51
Official
Good Day Pearl,
 
Please be advised that your matter has now been escalated to Old Mutual.
 
They are responsible for reimbursing any funds due to you. 

Regards, 
Bidvest Bank Team 
PS
Pearl S's update03 Jan 2024, 07:12
Reviewer Update
I have not been reimbursed. Im not able to pay my debit orders. I have had food or been able to pay for anything since December. Do you realise what you have put me through? Is this your normal attitude towards customers or is it me?
Bidvest Bank
Bidvest Bank's reply04 Jan 2024, 11:44
Official
Hi Pearl,

Please be advised that you will be assisted by one of our agents regarding this matter as soon as possible.

We appreciate your patience.

Regards,
Bidvest Bank Team