Non existent customer service

I had the worst experience today arriving at Bidvest branch at CT international airport 5 mins before closing time running to the tellers only to be told they're closed and the money is gone. My question is why the operational hrs notice on the door says 5pm and when you arrive before 5pm and NO not at 5pm but before 5pm and the audacity to tell me bull**** story that the money is gone. Did the consultant even know the reason for my visit to the bank before tipping his big mouth telling me the money is gone. I am disguisted and appealed given that the operational hrs already reduced and me rushing like a lunatic only to be told we're closed. Bidvest at CT international airport gets a mins not even a zero.