NL
Nathali L
1 reviews | Active since Jan 2025
03 Jan 2025, 19:52
No Service Exists at all.
Can I get less than 1 star? Trying to do a Payoneer Payout and we are now going on day 6. No one answers their phone, and there has been no email response. We currently have more than 75 PEOPLE sitting with the same issue - with absolutely no communication from this bank. None of us have been sent a new mandate to sign for 2025 either.
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Replies (2)
Bidvest Bank's replyOfficial
04 Jan 2025, 00:22Good day
We apologise for your experience. Please note that we have escalated your complaint to our customer experience team who will be in touch with you as soon as possible.
We appreciate your patience.
Regards,
Bidvest Bank Team
Bidvest Bank's reply04 Jan 2025, 00:22
Official
Good day
We apologise for your experience. Please note that we have escalated your complaint to our customer experience team who will be in touch with you as soon as possible.
We appreciate your patience.
Regards,
Bidvest Bank Team
NL
Nathali L's updateReviewer Update
06 Jan 2025, 08:04I have lost faith in Bidvest Bank after they failed to deliver our payments within the agreed timeframe. Our group of 75 teachers has been left waiting with no communication or explanation for the delay. This experience has been incredibly stressful and disappointing. A bank should prioritize clear communication, especially when dealing with customers' finances. Bidvest has shown they cannot be trusted to meet basic expectations. Avoid this bank if you value your peace of mind.
NL
Nathali L's update06 Jan 2025, 08:04
Reviewer Update
I have lost faith in Bidvest Bank after they failed to deliver our payments within the agreed timeframe. Our group of 75 teachers has been left waiting with no communication or explanation for the delay. This experience has been incredibly stressful and disappointing. A bank should prioritize clear communication, especially when dealing with customers' finances. Bidvest has shown they cannot be trusted to meet basic expectations. Avoid this bank if you value your peace of mind.