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Miemie M

1 reviews | Active since Jan 2013

18 Dec 2019, 16:51

NO REMORSE FOR THEIR BANKING CLIENTS

"Turn no into yes and can't into Do" overrated promises when Itumeleng and Nonhlanhla service managers cannot assist in changing cellphone numbers when I am bidvest client and stays almost 470 kilometeres away from branch and 670 kilometres. I am in Hotazel and branch in bloem or Johannesburg.

Good day Miemie, Thank you for your enquiry to change your cell phone number. Please, be advised that for security reasons, we are unable to make amendments on your account. All amendments are to be done at the branch level. Kind regards, Itumeleng Service Centre of Excellence *** Johannesburg Corporate Office +***3 | *** www.bidvestbank.co.za

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Replies (1)
Bidvest Bank
Bidvest Bank's reply30 Dec 2019, 09:02
Official
Dear  Miemie,
 
Kindly accept our apology. 
 
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to branch management, and they will be in contact with you as soon as they can. We appreciate your patience. 
 
Kind regards 
 
Bidvest Bank Customer Experience