NO NOTIFICATION WHEN STOP ORDERS ARE COMING OFF

The worst bank i have ever been with, no help to get a refund from Spree who have been debiting me from last year. I would not recommend it to anyone. I accidentally clicked on the recurring payments and did not receive notification when this unauthorised stop order started. When i ask them how is it that money is coming off my account without getting notification i was told that there are no notifications for stop orders. Totally hopeless.