No empathy at all!! DISAPPOINTED!

Bidvest Bank's HR department in Cape Town is NOT doing their job at all but yet they are so amusing. I left the company in the beginning of July and still haven't received my Pension fund. My ex colleague had to wait 5 months for hers. So I should too? ts not even about the money but the fact that they have no disregard to your feelings. They do not keep you informed nor even a telephone call was made. And they said they tried to phone me. I asked for a logbook of the times they foned. I am still waiting. What are they doing the whole day? HUMAN RESOURCES is the company's main focus, but they take days to respond but only if you call them though. When i threatend to complain they said I must speak directly to Glassock. After one email, Glassock rep**** and said they have never received my withdrawal forms from them. Wow. It is literally going to be 3 months now. The lack of empathy is ridiculous. Or should I have been in a certain position to have received the service that is needed. Never again. Their motto #LetsGetItDone is now so ironic in what they display. I just can't believe this. Do the job that is required of you. #justsaying