No customer service from a now practically virtual bank

Bidvest is practically all virtual now, since almost all branches if not all in the cape town region has been closed yet, your actual functionality to complete this service is down. 3 phone calls and 4 emails later my issue has not been resolved, I am getting the same response from different agents and I keep explaining your site for reloading currency on your global card is down. I've sent screenshots of the error, I get responses giving me the same url to try in a different browser, I've explained you can access the site, the features are down and it does not seem as though this is actually being logged with your Web team. 3rd time I'm asking can an agent not complete the reload since clearly they seem to be able to access the functionality. This just does not seem to be hitting home or they're too lazy to try and assist clients. Either way, poor poor service!!!!