No customer service at all From bidvest

Close to two days now that my transfer from my easy Equities to Grow account still hasn’t reflected. I spent the entire day on the phone yesterday and still didn’t get anywhere. All I get told is we’ve escalated it and we’ll get back to you and we I never hear anything back. I’ve had it with this Mickey Mouse bank that doesn’t know what they are doing. Soon as you resolve this I am closing my account with you guys. Today is the first I’ve got debit orders that go off, who is liable for the bank charges when they bounce. There’s just no customer service at all from this bank. Their customer experience rep called me yesterday and fed me lies, and told me I’ll get an email with confirmation that my issue is being attended to, still haven’t received anything yet. I’m fed up!