NO Customer service!

Item: Bidvest Bank
Rating: 1
Author: Danielle V

Client services??? What is that? No answer to calls, no reply on emails. Please give me an answer regarding my outstanding transaction: . Unacceptable!

Helpful (0)

Replies (3)

Bidvest Bank's replyOfficial

21 Jan 2025, 12:53

Good day

We apologise for your experience. Please note that we have escalated your complaint to our customer experience team who will be in touch with you as soon as possible.

We appreciate your patience.

Regards,

Bidvest Bank Team

Bidvest Bank's reply21 Jan 2025, 12:53

Official

Good day

We apologise for your experience. Please note that we have escalated your complaint to our customer experience team who will be in touch with you as soon as possible.

We appreciate your patience.

Regards,

Bidvest Bank Team

Danielle V's updateReviewer Update

21 Jan 2025, 13:31

This is completely unacceptable, so much time wasted holding online, so many emails sent and NADA. This is not customer service. Why do we pay fees?????

Danielle V's update21 Jan 2025, 13:31

Reviewer Update

This is completely unacceptable, so much time wasted holding online, so many emails sent and NADA. This is not customer service. Why do we pay fees?????

Bidvest Bank's replyOfficial

22 Jan 2025, 08:59

Good Morning

The team has tried contacting you to no avail. We can however confirm that the transaction was paid out yesterday and the we have sent an email advising the same

Regards
Bidvest Bank Team

Bidvest Bank's reply22 Jan 2025, 08:59

Official

Good Morning

The team has tried contacting you to no avail. We can however confirm that the transaction was paid out yesterday and the we have sent an email advising the same

Regards
Bidvest Bank Team