No access to Bank account. Restricted without care

This is by far the worse bank I've known. I opened an account.on the 5th of June 2025 however it also happened that the consultant that opened the account used an incorrect email address and associated it with my account. Now someone who has access to my previous email has said my account I opened needs to be closed, yet on the other hand I have already submitted this bank account to my HR for payments. It's already late to change bank details with HR,meaning I won't have to get paid this month of July as I no longer have access to my bank account. I tried to call in several times but I was told I won't be assisted . What kind of bank does this. I even wrote an email asking why I have been restricted access but the response from Lungelo Yedwa was , "I need to call the Bank" . Why didn't the bank call me to have this issue resolved? Why only upon sending an email I had to receive a response like that from your Consultant?. I'm really tired and exhausted. Someone have this resolved.