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Emeline D
1 reviews | Active since Nov 2013
16 Oct 2024, 09:15
Nightmare Experience
Absolutely horrific customer service. They don't answer the phone and don't respond to emails. Their mandate form is defective and keeps bringing up a completion error. I need my salary to pay my bills and I can't get it because of their absolute and utter incompetence. What a nightmare. Bidvest, you are the worst!
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Replies (2)
Bidvest Bank's replyOfficial
16 Oct 2024, 11:21Good day,Emeline
We apologise for your experience. Please note that we have escalated your complaint to our customer experience team who will be in touch with you as soon as possible.
We appreciate your patience.
Regards,
Bidvest Bank Team
Bidvest Bank's reply16 Oct 2024, 11:21
Official
Good day,Emeline
We apologise for your experience. Please note that we have escalated your complaint to our customer experience team who will be in touch with you as soon as possible.
We appreciate your patience.
Regards,
Bidvest Bank Team
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Emeline D's updateReviewer Update
17 Oct 2024, 07:24They finally rep**** but with 'copy-and-paste' answers! Absolutely pathetic! I have never ver dealt with such incompetence before! This issue is affecting people's lives! They say the issue is on Wise's end but Wise has the correct details as shown on my bank account!!!!!! Bidvest's beyond useless system just can't handle anyone with a double-barrel surname. This company should honestly be put out of business!
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Emeline D's update17 Oct 2024, 07:24
Reviewer Update
They finally rep**** but with 'copy-and-paste' answers! Absolutely pathetic! I have never ver dealt with such incompetence before! This issue is affecting people's lives! They say the issue is on Wise's end but Wise has the correct details as shown on my bank account!!!!!! Bidvest's beyond useless system just can't handle anyone with a double-barrel surname. This company should honestly be put out of business!