My Suspended Bidvest Account

I’m writing to talk about the very bad customer treatment I am getting from this bank Bidvest I am a very old customer of that bank and on 3 November 2023 they suspended my account and asked me for some supporting documents to justify the funds I received in my account after I submitted the documents requested the very useless ***** analyst or investigator who suspended my account asked me to wait for 90 days so that I can get feedback on the situation of my account 90 days has passed and that agent Ms Phatekhile Mbasane keeps telling me to wait that they still busy with investigation and she even went as far to ask me to call the bank from where the money was sent to me like basically she was asking me to do her job that she clearly hasn’t been doing during those 90 days that I have been waiting. Please I need to get back usage of my account as it’s really putting in a difficult situation for some very important things I was using my account for I have been patient enough and I did what was requested from me . Can Bidvest management team assist in solving the issue of my account being suspended???

Regards