My Children need to eat, I need my funds.

I guess this is the only way to get through to Bidvest. The service is horrible, emails are not being responded to. Phone calls are not being answered, the bot directs me back to the email that I have sent.

I signed a mandate last year using the very same details so it is mind-boggling how the information could be incorrect.

Also why not give me the opportunity to fix the information or highlight the incorrect information before submission to allow for corrections?

Besides the fact that I am certain my information is correct, human beings make mistakes and the system has to be fixed to allow for such, instead of just withholding a person's funds over something that could have been fixed in a split second.

Why does Bidvest hold so much power over us when they aren't even willing to hire us so we can avoid all the hassles of working for foreign companies puzzles me.