My child treatment money in account suspended

I recently opened an account on Monday 4th August 2025. Yesterday 7th August 2025 I tried to register for Internet banking and the App however I was not able to. I called the bank and I was told my account was suspended. I asked what was the reason for the suspension, and I was told I needed to contact the ***** squad for such information. This morning the 8th August 2025 I called again and went through to the ***** department and I was told they don't know why my account was suspended, however they will only copy me on an email they will send to the investigator to have them respond. I asked how long this will take, they said it will take more than 10-15 days.

What saddens me is that I have money deposited in this account yesterday for R10 000 that need to be used for cancer treatment for my child, and I cannot access this Amount. I asked them if they need the proof of payment for the amount deposited and I was told I have to wait.

So now tell me, must my child suffer and not have his treatments. I have X - rays, CT scans that have to be paid by Monday 11th August 2025 for his Bone Cancer treatment. This are some of the treatments limited by my medical aid and I cannot have my child suffer while I have money in my account that I'm unable to have access to.

Why is the bank doing this? Should my Child die and not have his treatments.

Anybody who can assist me, please, as a parent I cannot let my child suffer, I need to use my account to pay for the medical bills for his treatment on Monday next week.