MONEY ****** FROM MY ACCOUNT

ON THE 29 MAY 2021 I WENT TO THE FOLLOWING ATM'S NAMELY NEDBANK , STANDARD BANK AND CAPITEC TO WITHDRAW THE AMOUNT OF R4000.00 FROM MY BIDVEST BANK ACCOUNT AS THERE NO BIDVEST ATM'S AROUND MY AREA, THEY ALL DECLINED, AFTER THE FAILED ATTEMPT IVE GOT THE SMS THAT R4000.00 WAS DEDUCTED AND THE BALANCE REFLECTED AS SUCH.ON THE SAME DAY I WENT TO OLD MUTUAL OFFICES AT BOSMAN STATION TO REPORT THE MATTER I WAS VERBALLY INFORMED BY THE CONSULTANT THAT I MUST COME BACK AFTER 24 HOURS IF THE MONEY IS NOT REVERSED INTO MY ACCOUNT. ON THE 31ST MAY 2021 I WENT BACK TO THE OLD MUTUAL OFFICES TO INFORM THEM THAT THE MONEY WAS NOT REVERSED, THEY OFFICIALLY REGISTERED A CLAIM AND INFORMED ME TO COME BACK AFTER 24 HOURS IF THE MONEY IS STILL NOT IN MY ACCOUNT.ON THURSDAY 3RD JUNE 2021 I WENT BACK TO THE OFFICE TO INFORM THEM THAT THE MONEY IS STILLL NOT REFLECTING AND THEY SAID I MUST GO BACK AND WAIT FOR THEIR CALL, 20 MINUTES LATER THEY CALLED ME INFORMING ME THAT THE MONEY WILL REFLECT IN MY ACCOUNT AFTER 3 WORKING DAYS. ON THE 9TH JUNE AFTER 3 WORKING DAYS I WENT BACK TO THE OFFICE AND INFORM THEM THAT THE MONEY IS STILL NOT REFLECTING IN MY ACCOUNT AND THEY SAID I MUST GO BACK AND WAIT. 30 MINUTES LATER I RECEIVED A CALL FROM THE OFFICE TELLING THAT I WAS WRONGLY INFORMED ABOUT MY MONEY REFLECTING IN MY ACCOUNT AFTER 3 WORKING DAYS ACTUALLY THE CLAIM WAS DECLINED BECAUSE THEY CLAIM THAT I RECEVED THE MONEY OF WHICH I DIDNT. THAT HAS BEEN SUCH A PAINFUL INCOVENIENCE TO ME AS BIDVEST BANK HAS NOT BEEN HELPFUL INSTEAD THEY 'VE CAUSED ME A HEARTACHE AND THEY HAVE NOT BEEN HELPFUL AT ALL FRUSTRATED, ANGRY, BANKRUPT AND PENNYLESS CUSTOMER.