AP
Andrea P
1 reviews | Active since Aug 2018
27 Aug 2019, 11:16
Money is not safe at Bidvest Bank.
If I could give a completely negative review. I opened a ***** dispute with a police affidavit the moment I saw the sms that money was taken from my account. After phoning multiple times, I eventually found out this case was closed a week ago and I never received the emailed letter. I the got the letter stating that I had given permission. Clearly mine or anyone else's money is not safe as I pay bank charges for this to be prevented and all they can say now is that this is final? What ****!
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Replies (3)
Bidvest Bank's replyOfficial
27 Aug 2019, 11:30 Dear Andrea P,
Kindly accept our apology.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to branch management and they will be in contact with you as soon as they can. We appreciate your patience.
Kind regards
Bidvest Bank Customer Experience
Bidvest Bank's reply27 Aug 2019, 11:30
Official
Dear Andrea P,
Kindly accept our apology.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to branch management and they will be in contact with you as soon as they can. We appreciate your patience.
Kind regards
Bidvest Bank Customer Experience
AP
Andrea P's updateReviewer Update
27 Aug 2019, 12:40This the only response I have been getting from Bidvest, is to wait for you to contact me.
AP
Andrea P's update27 Aug 2019, 12:40
Reviewer Update
This the only response I have been getting from Bidvest, is to wait for you to contact me.
Bidvest Bank's replyOfficial
27 Aug 2019, 15:16Hi Andrea P
Thanks for your feedback.
We have escalated your complaint to the relevant department. One of our consultants will be in contact with you as soon as possible. We appreciate your patience.
Kind regards
Bidvest Bank team
Thanks for your feedback.
We have escalated your complaint to the relevant department. One of our consultants will be in contact with you as soon as possible. We appreciate your patience.
Kind regards
Bidvest Bank team
Bidvest Bank's reply27 Aug 2019, 15:16
Official
Hi Andrea P
Thanks for your feedback.
We have escalated your complaint to the relevant department. One of our consultants will be in contact with you as soon as possible. We appreciate your patience.
Kind regards
Bidvest Bank team
Thanks for your feedback.
We have escalated your complaint to the relevant department. One of our consultants will be in contact with you as soon as possible. We appreciate your patience.
Kind regards
Bidvest Bank team