TR
Tanya R

1 reviews | Active since Oct 2019

18 Oct 2019, 09:15

Missing Foreign Currency

I made an international money transfer to China on October 3rd and I got the proof of payment as well as the official date when the funds would be paid to China (2019-10-09)

Now my problem is that the funds still do not reflect my side and even ICBC has not received any funds from Bidvest.

I need that money as I have responsibilities I need to pay but cannot do it as I haven't received my money as I am already in China I can't run around begging the bank for my own money

Seems like Bidvest is quick to take money but not willing to provide the services they came to offer. Why must I wait almost a whole month for my own money when I was told 3-5 work days by the branch.

I'm currently in China so there is no way for me to go back to the branch again. I was there 5times already to sort this out but got the same answer every time.

0
Replies (1)
Bidvest Bank
Bidvest Bank's reply21 Oct 2019, 10:08
Official
 Dear Cyrille,  Kindly accept our apology.  Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to branch management and they will be in contact with you as soon as they can. We appreciate your patience.  Kind regards  Bidvest Bank Customer Experience