SM
Sizwe M
1 reviews | Active since Sept 2022
23 Nov 2022, 13:25
Misplaced card
I misplaced my bank card on a Tuesday three weeks ago. Requested a replacement card from Bidvest Bank which I got 7 days later. 5 days later a strange transaction appeared on my notifications as it looked like someone may have picked up my misplaced card and was trying to withdraw money from it. Which I found strange as I thought bidvest bank would immediately stop the misplaced card. When I contacted the bank they suggested I stop my new card and reapply again for a new one which didn't make sense to me. Yesterday again person who picked up misplaced card tried using it. I really don't understand how a card that was stopped is still being used
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Replies (3)
Bidvest Bank's replyOfficial
23 Nov 2022, 14:33Hi Sizwe,
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to customer management and they will be in contact with you shortly.
Kindly accept our apologies.
Regards,
Bidvest Bank Team
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to customer management and they will be in contact with you shortly.
Kindly accept our apologies.
Regards,
Bidvest Bank Team
Bidvest Bank's reply23 Nov 2022, 14:33
Official
Hi Sizwe,
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to customer management and they will be in contact with you shortly.
Kindly accept our apologies.
Regards,
Bidvest Bank Team
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to customer management and they will be in contact with you shortly.
Kindly accept our apologies.
Regards,
Bidvest Bank Team
SM
Sizwe M's updateReviewer Update
25 Nov 2022, 08:25My bank card better not be stopped by agent dealing with my case without my knowledge. You have been *********** by not stopping misplaced card. I need access to new card for today. I better not have issues
SM
Sizwe M's update25 Nov 2022, 08:25
Reviewer Update
My bank card better not be stopped by agent dealing with my case without my knowledge. You have been *********** by not stopping misplaced card. I need access to new card for today. I better not have issues
Bidvest Bank's replyOfficial
25 Nov 2022, 10:00Hi Sizwe,
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to customer management and they will be in contact with you shortly.
Kindly accept our apologies.
Regards,
Bidvest Bank Team
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to customer management and they will be in contact with you shortly.
Kindly accept our apologies.
Regards,
Bidvest Bank Team
Bidvest Bank's reply25 Nov 2022, 10:00
Official
Hi Sizwe,
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to customer management and they will be in contact with you shortly.
Kindly accept our apologies.
Regards,
Bidvest Bank Team
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to customer management and they will be in contact with you shortly.
Kindly accept our apologies.
Regards,
Bidvest Bank Team