Mandate late and given different answers

I am extremely disappointed with the payment process. I was assured that the funds would be in my account last night by Heidi Pillay, yet there is still no sign of it. Despite reaching out to the team for assistance, I have received no real support or resolution. Clear communication and reliability are essential when it comes to payments, and unfortunately, this experience has been frustrating and unprofessional. I expect better accountability and prompt action to resolve this issue. I’m going to social media

I need proof that it was paid.

Mandate ref: reference "1f240808"