Mandate form system is completely flawed

I have checked my mandate info with Wise and my South African bank account. My information is correct. Your system is flawed. Over the last two years I have never had a problem with my mandate information. Until now. Like so many others! We all want to comply with your mandate system, but how can we?

I cannot complete the mandate to receive my money. I have tried twenty different ways but my CORRECT information does not match yours.

How can I fill in the correct address when your system does not provide the necessary lines? The address line for complex name is on my South African bank account, so it will NEVER match your information if I cannot fill it in on your system – your system allows for 5 digits for street number. How many people in South Africa have a complex name and number? Even Uber provides this line for our deliveries.

Not to mention your system is reading my name incorrectly. How am I supposed to fill in my details if my NAME IS INCORRECT on your system? And I can't edit my name. This is so frustrating. It's ridiculuous! It will never work. My surname has two words but your system is picking it up as part of my first name. And what about my middle names? So it doesn't matter how many times I try, I cannot get my info to match yours, because yours is INCORRECT.

I expect to be contacted. I expect to have this sorted out ASAP.