Mandate Error - shocking service from Bidvest Bank - Uresolved - Impossible to get hold of Mandate division.

As many of yours, I also signed and submitted my mandates for a couple of years and never had any issues until now.

The mandate sent to me by Bidvest Bank on 12.10.2024 is different than the ones sent in the previous years. The "FIRST NAME" and the "LAST NAME" are pre-filled INCORRECTLY. Precisely in my case: my middle name is stated before my family name under "Last name".

Bidvest Bank submission system does not enable us to correct the information. Therefore, I also got a message stating "Completion error".

I sent several emails to ***. Since Monday 14.10.2024, I did at least 30 phone calls to Bidvest bank. I first call ***. They could not help me, so they redirected me to ***. I spoke to several Bidvest Bank operators, none of them could transfer me or get hold of "Exchange for Free/ Mandate department". Eventually the 4th operator gave me the following numbers: ***/19. NO ONE ANSWERING. I called again this morning: ***hoping to talk to the Customer Service Manager. The operator who answered the phone told me they do not know what's happenning with the Mandate division - even them cannot get hold of them.

We all have bills to pay and food to buy. This situation is absolutly shocking!

P.S. This is the first time I write a review on Hellopeter!