1 reviews | Active since Oct 2022
Mandate Error Issues
I see from the other reviews that I am not the only person dealing with this issue. I am getting a completion error on the mandate, which I signed in January so I have no idea why we are signing this again now. But my Surname field on the mandate includes my second name and now the details do not match the payment. Bidvest, sort your error out! Some numpty who has been tasked with the clearly, overwhelmingly difficult task of inputting data has made the error, you guys need to fix the problem, which I have been experiencing since Monday this week. Your communication also needs work, the only way I knew what was going on was to read reviews here. You have not communicated at all with us to say how and when you will fix this problem. People are relying on these funds for daily living expenses.
We apologise for your experience. Please note that we have escalated your complaint to our customer experience team who will be in touch with you as soon as possible. We appreciate your patience. Regards, Bidvest Bank Team
We apologise for your experience. Please note that we have escalated your complaint to our customer experience team who will be in touch with you as soon as possible. We appreciate your patience. Regards, Bidvest Bank Team
Good Day Julie,
Thank you for your email.Please be advised the details on the mandate has to match 100% with what you have under this account with the bank.If any of the details does not match to what your bank has saved on their system for the account then you will not be able to complete the mandate form.Please check the mandate step 1 the details are not matching your account hence the completion error.Unfortunately, we cannot amend any details for security reasons. Kindly reach out to Payoneer to have the details amended and correct data to be provided. Kindly let us know if you need further assistance.Thank you Kind regards,
Praiseworth GabisaCustomer ManagementMandates Department
Ballito, South Africa
You still can't get your head wound the fact that it is YOUR mandate form that is incorrect!
Good Day Julie,
Thank you for your email.Please be advised the details on the mandate has to match 100% with what you have under this account with the bank.If any of the details does not match to what your bank has saved on their system for the account then you will not be able to complete the mandate form.Please check the mandate step 1 the details are not matching your account hence the completion error.Unfortunately, we cannot amend any details for security reasons. Kindly reach out to Payoneer to have the details amended and correct data to be provided. Kindly let us know if you need further assistance.Thank you Kind regards,
Praiseworth GabisaCustomer ManagementMandates Department
Ballito, South Africa
You still can't get your head wound the fact that it is YOUR mandate form that is incorrect!