1 reviews | Active since Feb 2024
LOYAL BIDVEST BANK CLIENT GETS *****ED
Bidvest Bank does not see people as people but as money and numbers. I had a Bidvest savings account for 10 years and was suddenly told in December that I had 30 days to move my funds and close the account because Bidvest discovered I am listed on the South African ***** Prevention Service website. I had the Bidvest account for 8 years. I was convicted of theft 10 years ago and listed on SAFPS database but did no jail time as I had paid the money back. Since then I started a new job, which I still am, living payday to payday and certainly not committing crime of any fashion. I appealed with Bidvest and they stuck to their decision. It was all very out of the blue. As I am listed on SAFPS other banks have picked this up and I can't open an account elsewhere because of this. How am I supposed to transfer funds if I am unable to have an alternate bank account in my name? I will be delisted from SAFPS in May this year. Could they not wait until then and let things be?
We apologise for any inconvenience caused. Please note that we have escalated your complaint to our customer experience team who will be in touch with you as soon as possible.
We appreciate your patience.
Regards,
Bidvest Bank Team
We apologise for any inconvenience caused. Please note that we have escalated your complaint to our customer experience team who will be in touch with you as soon as possible.
We appreciate your patience.
Regards,
Bidvest Bank Team
