CT
Cara T
1 reviews | Active since Nov 2013
04 Jan 2021, 12:03
Long lines and no customer satisfaction in place
No process on place at Bidvest Canal Walk. Stood in line 30 minutes went to draw money. Returned just to be told by the Senior Manager Haydee Sanger. that I need to return to the back of the line as I don't have a ticket. What is happening to customer service, they just don't care about it. Customer comes last at all times. I am very disappointed with both the snail and not caring about the customers needs.
Helpful (0)
Replies (3)0
Replies (3)
Bidvest Bank's replyOfficial
05 Jan 2021, 10:20Hi Cara,
Kindly accept our apology.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to branch management, and they will be in contact with you as soon as they can. We appreciate your patience.
Kind regards
Bidvest Bank Customer Experience
Kindly accept our apology.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to branch management, and they will be in contact with you as soon as they can. We appreciate your patience.
Kind regards
Bidvest Bank Customer Experience
Bidvest Bank's reply05 Jan 2021, 10:20
Official
Hi Cara,
Kindly accept our apology.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to branch management, and they will be in contact with you as soon as they can. We appreciate your patience.
Kind regards
Bidvest Bank Customer Experience
Kindly accept our apology.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to branch management, and they will be in contact with you as soon as they can. We appreciate your patience.
Kind regards
Bidvest Bank Customer Experience
CT
Cara T's updateReviewer Update
08 Jan 2021, 11:12Still waiting on someone to contact me about my concerns, however due to my personal experience I will avoid having to make use of your service again. Thank you and no need to call me anymore as it seems that the problem stems from the top down.
CT
Cara T's update08 Jan 2021, 11:12
Reviewer Update
Still waiting on someone to contact me about my concerns, however due to my personal experience I will avoid having to make use of your service again. Thank you and no need to call me anymore as it seems that the problem stems from the top down.
Bidvest Bank's replyOfficial
08 Jan 2021, 12:20Hi Cara,
Thanks for your response.
Please be advised that we have followed up with our team and one of our customer service agents will be in contact with you as soon as possible to further advise and assist you.
Kind regards
Bidvest Bank Customer Experience
Thanks for your response.
Please be advised that we have followed up with our team and one of our customer service agents will be in contact with you as soon as possible to further advise and assist you.
Kind regards
Bidvest Bank Customer Experience
Bidvest Bank's reply08 Jan 2021, 12:20
Official
Hi Cara,
Thanks for your response.
Please be advised that we have followed up with our team and one of our customer service agents will be in contact with you as soon as possible to further advise and assist you.
Kind regards
Bidvest Bank Customer Experience
Thanks for your response.
Please be advised that we have followed up with our team and one of our customer service agents will be in contact with you as soon as possible to further advise and assist you.
Kind regards
Bidvest Bank Customer Experience