Lack of communication

Im really upset with Bidvest and their failure to communicate with they're clients. Without any notice my account was placed on hold about 3 weeks ago iv been trying to find out ever since the hold was placed what was going on whats the reason why its been taking so long weather i still have an account or is it closed if so what the reason for it and the only response im getting is that something is being investigated further more i dont have an clue as to whats being investigated or what happened or anything in fact it wasn't bidvest that responded it was old mutual they to can't give me answers but its not their lack of trying its the lack of communication from bidvest side so now im really fed up my sassa srd is paid in i cant even access the sassa funds in the mean while i have to borrow money everywhere on the 28 feb 2025 i was promised to receive an out come letter no later then the end of that day i still havent received