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Maya M

1 reviews | Active since Jan 2018

16 Jan 2018, 12:52

Just not interested

I am aware that the Bidvest banks do get busy however today's call was by far the worst customer experience I have had thus far. usually agents answer politely and friendly and take all the data needed to complete my request. the lady with whom I spoke was very abrupt, she had a tone through out the call almost as if she did not want to even be bothered with the call and she had an attitude.

I have been with Bidvest a little while now and I use them often to transfer money to my Bidvest bank account. This person has really spoiled my day and my experience. I honestly hope this is not how you will be doing business in the future. the branch is Cavendish.

Highly disapointed.

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Replies (1)
Bidvest Bank
Bidvest Bank's reply18 Jan 2018, 12:55
Official

Dear Maya,

We sincerely apologise for the bad experience from Cavendish Branch I have forwarded your concern to Branch Management who will be in contact with you shortly.

Kind regard

Bidvest Bank Customer Experience

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