Itumelo is very unprofessional..apprently I am not the only one.. a security guy was telling me ..she used to do this to customers.

I was very disrespected by a lady called itumelo at bidvest cresta mall. She was ride and very unprofessional. My wife and I went to receive money from western union. We we got there . This lady (itumelo) asked me to be away from my wife( basically 3 or 4 meter between us) I was shocked but I didn't even say a word... The other colleague asked my wife for the details et ... And he said to my wife that the names are wrong .. My wife asked them How? That the name on the copy that was sent to her are the same as the one on her ID. He waited a bit and he was confused .. my wife showed him her id once again ..and asked him what is wrong. So I approached my wife asking her what is happening? And the lady by the name itumelo came in very rude( I guess she was having a bad day) then she said to us.. Listen listen ..the names are wrong ...i then asked her wrong How? She couldn't even explain...she sa8d the names are wrong in the system ...i then called my brother to sent me the copy of the receipt from western union....i showed her .. that the name that is on the receipt is the same as the names on the ID.so what is wrong ..she keep telling me I should listen , I should learn how to listen.. we started arguing...she said she won't help us that even if I come there again with a correct info ..she won't help.us. And I asked me if she's the owner of the bidvest since she's saying she won't help us.. I am very hurt and feel very disrespected. I called the branch to log and complain..she was the one who picked the call..she even refused to log a complain for me .. then I told her the call is recorded.that Obama going to log a complain with the head office... This lady even said to me ..she will show me.. Please any bidvest manager or supervisor reading this I won't action to be taken ...you can view the video record etc..it happened 40 minutes ago. Saturday 4th of April 2020.