is Bidvest a bank or not?

i opened a Bidvest account this month with high hopes, unfortunately i am stating to doubt what this bank can do. First of all i request a second card for my spouse i was told that's impossible weird, not one of my other accounts with other bank seems to have an issue with that?? I excepted that and then requested that i open a additional savings account with its own card which I would then use for my spouse to my surprise that's also impossible. "alot of no and not a lot of yes" with this bank??? when i opened the bank account inside the branch they activated my cellphone app which after a lot of trouble i got working eventually, i then registered my internet banking on my computer on the site it actually stated get this activated inside the branch. I went to the branch and was told to wait 24 hours before it activates 24 hour later still no activation I then phoned the helpdesk where i was told to go back to the branch, back at the branch i was once again told to wait! it's now more than a week later and still i dont have internet banking on my computer someone is messing me around and wasting my time. I invoice for my time as i'm a consultant and i am about to invoice Bidvest...! please let me know if you want me as a client of not? and sort out my internet banking! there's no way in hell I'm going back to the branch @ I'langa.