*********** STAFF! PATHETIC CUSTOMER SERVICE AND BANK IS A *****!

Nobody knows anything at BIDVEST BANK! They all have no clue what’s going on and keep giving empty promises to get someone to resolve the problem.

On Saturday, 27-04-2019 I tried transfer funds from my Easy Equity Account to my Savings but couldn’t and kept giving me “Unable to complete request try again later 0821”. I phoned on Sunday and spoke to a Nomonde at 09:10 who said they’re aware of this problem and working on it. Monday, 29-04-2019 I tried to transfer and it went through then later when I checked my Savings account balance there was NO FUNDS transferred but they deducted the money from my Easy Equity Account. I phoned on Tuesday, 01-05-2019 at 08:18 spoke to Khethiwe who told me the same thing that they are aware of this problem and still working on it but should be sorted in 24 hours. On 01-05-2019 at 08:12 I received an email with CAS number has been logged but to date NOTHING HAS BEEN RESOLVED! I CANT ACCESS MY FUNDS FOR 6 DAYS AND THERE’S TRANSACTIONS BOUNCING UNPAID AND BIDVEST IS STILL CHARGING ME FOR THIS. MY SAVINGS ACCOUNT IS ON -(negative).

I WANT MY ALL MY REFUND AND MY MONEY TO BE TRANSFERRED TO MY SAVINGS TODAY SO I CAN ACCESS MY FUNDS. I have to borrow money while I have funds in my account but I can’t access because of Bidvest is VERY *********** and unprofessional! No one bothered to call and check if the matter was sorted but instead I get a survey to rate their service???