*********** customer service and service deliver

I really dont understand the manner in which your customer service works. I sent through a query on 11/08/2020 , in which as per your service level agreements with customers the query will be resoled in 24 to 48 hours. I had to call in 3 times to you call center to be met with *********** people which gave me different information everytime i called. The thing that irritates me is that i was promised to be called to confirm that my query has been escalated but even now i am still waiting for that call. the last consultant i spoe to was Bongi Hlatshwayo, thought he would be professional enough to send me an email as he promised regarding my query but i am still waiting like a fool