*********** consultant

The card was delivered to me registered for internet banking when I was done with the registration there was a message that said that service needed to be activated at my nearest Bidvest branch with my card and id which i did went to the branch in alberton sat there for more than 10 minutes as there was no one to assist me minutes later someone appeared and told me that the consultant had gone to the bathroom minutes later the consultant showed up he didn't see the need to give me his name he told me that he couldnt help me because i didnt have the proof of residence with me I dont understand why was it needed when I was even told that I needed to bring it with me what i fail to understand is the fact that Bidvest does have my proof residence as it was needed when my card was delivered to me .The consultant didnt seem willing to help instead he kept asking me the same questions over and over again he then requested I write my name and I'd nuid number and promised that he would call me on monday the 29th of feb but that didnt happen .I called the call centre on tuesday the 1st of march spoke to Nomonde who took my contact number and said that she would call me back but she didnt .