LD
Lunga D
1 reviews | Active since Feb 2020
03 Feb 2020, 15:39
*********** Bank
I withdrew from an international wallet platform (Skrill) on the 20th of January 2020, was told later on that they do not accept international payments so they will reverse it back within 3-5 working days. It's been more than a week now and I just keep calling and calling and told the same thing that my account is still on the list. But nothing has been done and there is no communication whatsoever I have to always keep calling and asking for updates, yet with other banks I have not had this kind of experience, never will I bank with such a bank again too *********** and not professional at all
Helpful (0)
Replies (3)0
Replies (3)
Bidvest Bank's replyOfficial
03 Feb 2020, 16:25Dear Lunga,
Kindly accept our apology.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to branch management, and they will be in contact with you as soon as they can. We appreciate your patience.
Kind regards
Bidvest Bank Customer Experience
Bidvest Bank's reply03 Feb 2020, 16:25
Official
Dear Lunga,
Kindly accept our apology.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to branch management, and they will be in contact with you as soon as they can. We appreciate your patience.
Kind regards
Bidvest Bank Customer Experience
LD
Lunga D's updateReviewer Update
03 Feb 2020, 19:35Only thing you'll l are good at is apologizing instead of fixing things but sure I'll wait and see if indeed you will be in contact with me or not since I am the one who is always calling...
LD
Lunga D's update03 Feb 2020, 19:35
Reviewer Update
Only thing you'll l are good at is apologizing instead of fixing things but sure I'll wait and see if indeed you will be in contact with me or not since I am the one who is always calling...
LD
Lunga D's updateReviewer Update
03 Feb 2020, 21:06And it doesn’t help using a copy and paste message system instead of actually showing interest that you really want to help cause if you did, It doesn’t make sense referring this matter to the branch manager without the case reference ? What exactly will he/she deal with ? Cummon man !!
LD
Lunga D's update03 Feb 2020, 21:06
Reviewer Update
And it doesn’t help using a copy and paste message system instead of actually showing interest that you really want to help cause if you did, It doesn’t make sense referring this matter to the branch manager without the case reference ? What exactly will he/she deal with ? Cummon man !!