Incompetence, arrogance at Bidvest Bank

Such incompetence I have never experienced in my whole life! They do not change things that are incorrect instead the same problem reoccures net year again and money from abroad is withheld. It is outrages telling somebody that the country they come from has chosen an incorrect way of identification number. and in such arrogance and unpleasant tone. Now Bidvest bank is telling me that I have the wrong name put in, as if I do not know my own name, hilarious if I was not so angry about them taking up my time unneccessarily with 10 mails and keeping my money which is not even much. They have received both a copy of my passport and Id-card.