I want my money

The was a ***** online transaction in my account which I immediately contacted the bank and closed the card. Then I went to the bank and I was told to go to the police station and open a case. I did that and bought back the case number . Days later I went to find out how my case is going I was told I was supposed to bring an affidavit not a case number. I went back to the police station and did the affidavit. I was told after receiving all documents from my side I will get my money back within 10 days. Now they sent me an email to say the invistigations with take up to 45 working days or more and not stating when I will get my money. I went early to the bank why didn't they freeze the funds till days pass and it bounced on the other side. It was still waiting for authorisation when I went to the bank. How does the bank expect me to fill in the gap of 1888.33 in this trying covid times. I just want my money back they said my money is safe with them but it wasn't. It may be a drop in the ocean for them but to me it's a lot I have 3 kids to feed I can't tell them about 45 working days. When I opened the account they didn't tell me about this I wouldn't open it. They said they will keep my money safe and protect me when such things happen but they didn't. It makes me wonder if this was not an inside job.can I please have my money back that is all I ask MY money. My ref for this case isRE: MP MABUNDA - REF: [MASC183072]