I NEED MY MONIES

HI I WOULD LIKE TO LODGE A COMPLAIN ABOUT THE SERVICE OF THIS BANK.I HAVE A WORLD CURRENCY CARD WITH MONIES IN IN AND WAS TOLD THAT I WOULD BE CHARGED $3 A MONTH FOR NOT USING THE CARD.I FILLED OUT FORMS THAT WAS SENT TO ME TO CANCEL THE CARDS AND DEPOSIT THE MONEY INTO MY BANK ACCOUNT.THEN I WAS ASKED WHY I DID NOT CASH OUT THE MONEY BEFORE 3 MONTHS.WHEN I PURCHASED THE DOLLARS AND RUPEES I WAS TOLD BY THE CONSULTANT THAT I CAN ADD MONEY TO MY CARDS WHICH I DID BECAUSE TRAVEL EVERY YEAR THEY ARE COMING UP WITH STORIES JUST TO TAKE MY MONEY.I AM VERY DISAPPOINTED BECAUSE I HAVE BEEN DEALING WITH BIDVEST FOR YEARS.I JUST NEED MY MONEY.I PAID FOR BUYING DOLLARS AND RUPEES NOW THEY ARE BEING DISHONEST.PLEASE HELP ME GET BACK WHAT IS MINE.THANK YOU