I have emailed on many occasions on an account that my late mother had with bidvest 4 years later still no response nor any resolution of some sort. have they taken the funds and closed the account with not informing us hnoses

I have emailed on many occasions on an account that my late mother had with bidvest 4 years later still no response nor any resolution of some sort. have they taken the funds and closed the account with not informing us noses<br> does it take 4 years to respond to account enquiry<br> please assist<br> Nancy khan(late mother)<br> account number:***<br> product :Bidsave<br> opened:30/04/2009<br>