CS
Clinton S
1 reviews | Active since May 2013
30 Nov 2024, 19:33
Horrid and Child like customer treatment.
Your bank and staff are refusing to assit me regarding problems with my app that I have had now for more than 2 months. I can only log in online or via browser. I have lost the dunctionnto buy airtime to buy data I tried to buy something from takealot today I do not receive a pin or notification via browser the notifications dont show up at all. I contacted the bank months ago and changed my cell number from *** to *** but it was not done by Bidvest staff. My app is still not working and your staff refuses to phone me saying I will phone them. What service is this ,this is not even close to service what are you people doing with my money. How must I buy airtime if I cannot access my app.
Helpful (0)
Replies (7)0
Replies (7)
Bidvest Bank's replyOfficial
02 Dec 2024, 17:05Good day
We apologise for your experience. Please note that we have escalated your complaint to our customer experience team who will be in touch with you as soon as possible.
We appreciate your patience.
Regards,
Bidvest Bank Team
Bidvest Bank's reply02 Dec 2024, 17:05
Official
Good day
We apologise for your experience. Please note that we have escalated your complaint to our customer experience team who will be in touch with you as soon as possible.
We appreciate your patience.
Regards,
Bidvest Bank Team
CS
Clinton S's updateReviewer Update
03 Dec 2024, 12:12Hi. It is day 2 now when will I get any help Bidvest.
CS
Clinton S's update03 Dec 2024, 12:12
Reviewer Update
Hi. It is day 2 now when will I get any help Bidvest.
Bidvest Bank's replyOfficial
03 Dec 2024, 13:01Hello Clinton
We have forwarded the complaint to our team who will be in touch as soon as they can
Regards
Bidvest Bank Team
We have forwarded the complaint to our team who will be in touch as soon as they can
Regards
Bidvest Bank Team
Bidvest Bank's reply03 Dec 2024, 13:01
Official
Hello Clinton
We have forwarded the complaint to our team who will be in touch as soon as they can
Regards
Bidvest Bank Team
We have forwarded the complaint to our team who will be in touch as soon as they can
Regards
Bidvest Bank Team
CS
Clinton S's updateReviewer Update
03 Dec 2024, 15:09Please do so I have online purchases I need to make.
CS
Clinton S's update03 Dec 2024, 15:09
Reviewer Update
Please do so I have online purchases I need to make.
CS
Clinton S's updateReviewer Update
04 Dec 2024, 13:00Good day.
I have had no one contact me. My app is still not working I have online purchases to make from takealot...Is this how this Bank treats customers. I think I must contact the banking ombudsman you just dont care.
I have had no one contact me. My app is still not working I have online purchases to make from takealot...Is this how this Bank treats customers. I think I must contact the banking ombudsman you just dont care.
CS
Clinton S's update04 Dec 2024, 13:00
Reviewer Update
Good day.
I have had no one contact me. My app is still not working I have online purchases to make from takealot...Is this how this Bank treats customers. I think I must contact the banking ombudsman you just dont care.
I have had no one contact me. My app is still not working I have online purchases to make from takealot...Is this how this Bank treats customers. I think I must contact the banking ombudsman you just dont care.
CS
Clinton S's updateReviewer Update
05 Dec 2024, 23:11I was sent a email stating I will be contacted it has been a whole day....nothing. I can see Bidvest does not care.
CS
Clinton S's update05 Dec 2024, 23:11
Reviewer Update
I was sent a email stating I will be contacted it has been a whole day....nothing. I can see Bidvest does not care.
CS
Clinton S's updateReviewer Update
09 Dec 2024, 18:51Bidves thas not contacted me whatsoever to futher assist. Why I am a customer of this bank I really dont know. The service is below poor. Why is a such a small problem just left alone this could have been resolved a long time ago. I have contacted the ombudsman.
CS
Clinton S's update09 Dec 2024, 18:51
Reviewer Update
Bidves thas not contacted me whatsoever to futher assist. Why I am a customer of this bank I really dont know. The service is below poor. Why is a such a small problem just left alone this could have been resolved a long time ago. I have contacted the ombudsman.