Horrible Experience with Mandates

Item: Bidvest Bank
Rating: 1
Author: Buyisiwe T

Guys I have been trying to fill in the mandate form, it said mandate failed. Problem is I cant get hold of anyone via email or via phone - this is my salary we are talking about. Very disappointed as I cannot get an answer of what went wrong.

Helpful (0)

Replies (1)

Bidvest Bank's replyOfficial

09 Jan 2025, 09:42

Good day, Buyisiwe

We apologise for your experience. Please note that we have escalated your complaint to our customer experience team who will be in touch with you as soon as possible.

We appreciate your patience.

Regards,

Bidvest Bank Team

Bidvest Bank's reply09 Jan 2025, 09:42

Official

Good day, Buyisiwe

We apologise for your experience. Please note that we have escalated your complaint to our customer experience team who will be in touch with you as soon as possible.

We appreciate your patience.

Regards,

Bidvest Bank Team