Hoffic Service at Bidvest Bank

worst service and **********. We book to withdraw some cash at the Bidvest Bank in Cavendish Square on friday 3 May 2019 for the next day Saturday 4 May 2019. the consultant my wife spoke to promised to call us the next day when the money was available we received no call from them we had to call to check. The greatest shock was when we got to the bank the profile had been changed by them now they had to send our documents to a centre somewhere for them to up date the profile, now we are been told to take a walk in the mall while they are processing them. Question was how long will it take and they did not know now we are supposed to walk the streets of Claremont without any answers what ******* was this. I requested to be prioritised since it was their stupidity mistake oooh no w cant do that. I asked how, when and who changed our profile coz they can see that om their system but could not give us those answers, the foolish answer was we upgraded our system, so if u upgrade your system why must it affect me as the client if they where changes they should have advised all clients but no they did not do that. we demanded to see the branch manager the branch has no branch manager and supervisor is at home how then do u expect excellent service at a branch run by 2 clueless tellers what a shocker. he then called his supervisor who was also full of nonse now they now need to send our documents to home affairs for verification which could only be done on on Monday 6 May 2019 while we wait, we had a transaction to complete on that day hence we booked the money i was so disappointed they are sitting with our money over 300k and we can not get just over 50k . the same documents we opened the account with are the ones they are now refusing they did home affairs checks e waited over 3 days to pen the account and now this. the inconvenience was horrific. We have done a huge transaction with the same account when we bought our house. it was as if it was now a crime to withdraw our money and being foreign here as we did not understand why the need of send our documents for verification why not do it also when we deposit our money in there. what idiots these people are. so foreigners banking with foolish bidvest bank bewarned u can easily loose your money here these idiots can even block your account. We have moved all our money now and want nothing to do with this stupidity bank and will be closing down even our kids investments accounts that are there and moving to better banks. Supervisor could not even help but anyway how do u expect the fool to help while he is in the comfort of his home. this is so hoffic and traumatising . surely this is an act of ***** done by this bank and i am pretty sure we are not the only ones that have received this horrific service from bidvest bank as a whole and certainly not the last despite us having all they required. bidvest never again