Help For Those With Mandate Form Issues

To all those who are currently experiencing Mandate Form issues trying to receive payments from Payoneer, please note the problem with the mandate forms is that it is pulling out names into incorrect fields.

This is especially true for individuals with a middle name.

If you have a middle name, I can offer you a solution to receive a new mandate form.

On Payoneer, you are going to ‘add a new bank account.’ You will fill out all of the same bank account details except that this time, on the account holder name section, you are going to leave off your middle name. So you will ONLY include first name and surname. The bank account number etc will all still be the same, the only change is in the account holder name section.

For each account, Payoneer allows you to ‘nickname’ each account so be sure to mark each account clearly so you know which one to use when making the withdrawal.

Now, you should receive a new mandate form with a disclaimer stating that the form will accept name reordering issues, typos etc. The mandate form should now submit and receive approval.

So, reminder - ‘add new bank account’ All details are the same EXCEPT account holder name - here you leave off middle name. ‘Nickname’ each account so it’s clear to identify. Do a new withdrawal Receive new mandate form Mandate should clear.

I hope this helps!