GREAT UNTIL NOW

Firstly I want to state that up until recently. I've always received good/efficient service from Bid-vest Sandton. The reason I signed a power of attorney is because it’s hassle free , up until now !!!Today I had the misfortune of dealing with itumeleng Makenete at the Sandton City Bidvest bank.My initial call was at 14:43, I needed assistance with a transfer of funds sent via Western Union To my Bid-vest account, I added that since receiving funds I’ve had no joy with getting any help.She told me that she was unable to assist as she had a customer sitting in front of her.She provided me with her email address & told me to send my details stating that that she would attend to my request at later.(why pick up the phone is you cant assist ? Why have power of attorney & be told that your call is unimportant ? ) I then called her a second time(17:24) as my request was not fulfilled . I asked her if she did not want to help me ? Her irritated reply was….”In as much as your calling I have customers in front of me who are important ! Disregarding my previous call for assistance, I need point out that I was calm & even toned , upset but not rude. The consultant was the emotional one ! I implore you to listen to the call recordings please . So she asked for my details ,then just as I was expecting her to ask me what the security question & answer as is the process. The call was put on hold.Then I called back yet again(17:42) & asked for someone else who could/would help me, again she was irritated & short ,telling me me that she was alone . I asked her if she was working alone the whole day & her excuse for not being able to help me throughout the whole day is that her colleague had gone to the toilet. I also informed her that she put the call down on me & she **** ,saying that she said good bye bye , that she said she would do it ,that she thought we were finished. None of that happened! She then took my details again , slammed the phone down . I then saw missed call & informed her that she didn't ask the security question & answer. She then proceeded to ask me when I last received money & how long ago it was & how it was & THEN TELL ME THAT the reason YOUR NOT GETTING ANY HELP , IS BECAUSE MY DETAILS ARE OUTDATED. So the reason for my complaint is that beyond being Inconvenienced, is that I was treated in a terrible manner for a routine request. I'm highly disappointed in the last week of absolute disregard. I am not saying this lightly i am not one to complain...last week Friday , I called & the phone was put down on me as i was giving my details , it was just shy of 18;00 , then I tried my luck on Saturday , gave my details & nothing. Customer service is lacking as a whole it seems.