Gepf 2 pot claim and bidvest verification

I have submitted two pot claim on the second week of September 09/09/2024.. To date there is no indication of Tax directive nor payment from my bidvest bank. GEPF is saying they are experiencing issues with verification of this bank. Am very disappointed at this moment. Bidvest kindly check and liaise with GEPF regarding this issue your intervention would mean a lot to us as your clients.