Funds took time to reflect

Item: Bidvest Bank
Rating: 1
Author: Serole T

I wanted money urgently, and someone transferred money to my Bidvest account. money did not come through and when i called the customer service i was told that funds take 24-48 working hrs to reflect. I mean this is 2021, who waits for that long to get their money.....yrrrrrrrrrrrrrrrrrrrrrrrrrrr, very very disappointed

Helpful (0)

Replies (3)

Bidvest Bank's replyOfficial

07 Sept 2021, 16:48

Hi Serole,

Kindly accept our apologies.

Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to customer management and they will be in contact with you shortly.

Regards,
Bidvest Bank Team

Bidvest Bank's reply07 Sept 2021, 16:48

Official

Serole T's updateReviewer Update

08 Sept 2021, 07:36

Good day
Thank you for your reply
I am happy to announce that the funds came in at around 22:00 last night. It was a little bit late but better that 24-48 working hours that i was told about.

Serole T's update08 Sept 2021, 07:36

Reviewer Update

Good day
Thank you for your reply
I am happy to announce that the funds came in at around 22:00 last night. It was a little bit late but better that 24-48 working hours that i was told about.

Bidvest Bank's replyOfficial

08 Sept 2021, 09:06

Hi Serole,

Thanks for your response.

We apologise for any inconvenience caused. Please do not hesitate to contact us should you require further assistance.

Kind regards
Bidvest Bank Team

Bidvest Bank's reply08 Sept 2021, 09:06

Official

Hi Serole,

Thanks for your response.

We apologise for any inconvenience caused. Please do not hesitate to contact us should you require further assistance.

Kind regards
Bidvest Bank Team