********** card withdrawals unprofessionalism in dealing with dispute by Bidvest

I was referred to Bidvest bank by my financial broker 2 months ago as he advised that it goos interests in terms of savings and just how good the bank was i then left my bank for 10years abd opened a savings/grow account with bidvest. I was happily with the grow account as i had lots of savings and received my savings back. 3rd time around salary deposited into my account. Did normal withdrawals at the atm on the 1st of june 2019. Later on that night while in bed i received notifications in my phone of 3 withdrawals being made at Yeoville at 10pm while im at fourways in possession of my card. Noways my pin was compromised as im always hiding my pin at the atm. I immediately called the call centre and they suspended my card. Went to Saps to get affidavit then to bidvest branch at montecasino. Systems were offline. Went back on monday and completed the disputw form. Today its Thursday i have not received any communication from bidvest to advise that they acknowledge receipt of documents and advise of next step or procedure. I work in the insurance industry dispute resolution dept myself and a customer needs to be advised telephonically or via correspondence of processes. Im extremely disappointed in Bidvest their softwares seem to be unsafe very backward and not secured enough. All my money the savings were all **********ly withdrawn and i have to borrow money for transport. Im left with nothing and im a breadwinner at home and no comfort from Bidvest. I would like my refund back asap as i was not negligent at all with my card and next week i need money for my transport and other debit orders that bounced.