***** report and investigation overdue, account becoming dormant

I submitted a ***** report in early December based on some ***** charges and my card was blocked. To date I am still chasing on feedback or information of amounts being reversed back. My account has now been put in dormant status as well. I have also not received any renewal card despite the bank knowing my card was blocked due to ***** reasons. This is extremely poor service from a reputable brand. I need to use the account for saving purposes but this issue needs to be resolved ASAP.