TK
Thabisile K

1 reviews | Active since Jun 2021

16 Oct 2024, 09:54

Fix this the Completion Error Bug and keep us updated

It’s clear that Bidvest has a bug in their system. The least you can do is keep us informed. Everyone I know is having a completion error after filling in the mandate form.

We’re being asked to ask the overseas sender to send more money and find out from them what the issue could be. They received nothing from SARB and the information I gave Bidvest is the same information I gave the payer.

This is our livelihood, the bills and landlord is banging n our doors not yours. Don’t be heartless and fix this mess. This is our money

0
Replies (1)
Bidvest Bank
Bidvest Bank's reply16 Oct 2024, 11:25
Official
Good day, Thabisile

We apologise for your experience.  Please note that we have escalated your complaint to our customer experience team who will be in touch with you as soon as possible.  We appreciate your patience.  Regards, Bidvest Bank Team