1 reviews | Active since May 2017
False Advertising
<p>OK, I planned a trip to Argentina and Uruguay several months back. I walked past Bayside mall's Bidvest bank, which clearly states 'We pay *** for Argentinian Peso NOTES'. I thought 'GREAT' I don't have to get rid of everything I have in Pesos before I leave.</p> <p>So, I get back, with about ZAR 1,100 in Pesos. Go to Bidvest bank ( my best bank next door, Capitec), The teller tells me she has to phone. No, they don't accept ARS notes. I stood outside until the exchange rate notice appeared on their screen again. I went back, to tell that they advertise this, and they must come look. They don't. They are very polite, but firm.</p> <p>So, back to the office. their website says exactly the same "We buy Notes" with Argentine Pesos second in line. So, I wrote a query to the Bidvest helpdesk - They said, that, yes, they will sell notes of ARS, but not buy.</p> <p>So, false advertising by Bidvest, that has financial implications for people.</p>
Dear Andrew,
Kindly accept our apology for any inconvenience caused. Thank you for highlighting this incidence we have escalated it to the relevant department to make amends.
Regards
Bidvest Bank Customer Experience
***
Dear Andrew,
Kindly accept our apology for any inconvenience caused. Thank you for highlighting this incidence we have escalated it to the relevant department to make amends.
Regards
Bidvest Bank Customer Experience
***
Bidvest Bank has phoned me about this this review, and told that they will make changes to the webite and boards at the branches, AND THAT THEY WILL BUY THE NOTES FROM ME !!!
Excellent, fast feedback, deserves a star change rating.
Bidvest Bank has phoned me about this this review, and told that they will make changes to the webite and boards at the branches, AND THAT THEY WILL BUY THE NOTES FROM ME !!!
Excellent, fast feedback, deserves a star change rating.
All sorted !
Thank you, Bidvest Bank, and a particular thank you to the pleasant staff at Bayside Mall branch.
All sorted !
Thank you, Bidvest Bank, and a particular thank you to the pleasant staff at Bayside Mall branch.
