faith lost

there were ********** transaction that happened on my account on the 9th of march 2019. i reported this the same day i found out then i was told to go into a branch. on Sunday the 10th i then escalated the matter via their email call center and was told it shall be escalated to the ***** department. i thought at the least i will be called on Monday or even sent an email considering the gravity of the issue but i got nothing... i had to email then in the morning on Tuesday then give them a call at noon time the same day to finally get someone to communicate with me what is going on... i then received a from to fill then i had to go to the police station to fill an affidavit then i spent my morning on Wednesday inside their branch in park station submitting the required documents. only to be told today 15/03/2019 when i called to check the status of my query i get to be told they didn't receive any documents from me. this tells me that the bank has a flawed structure of operations... and that as their customer they don't take my issue as a serious matter. its like i work for them since its now my responsibility to call them follow up on their own branch and staff to ask the very same questions i get asked when i want information. i don't recommend anyone to use this bank i have lost faith in them in their work ethic to think a bank is supposed to be a trusted brand toward the customer it services. no one should suffer the same fate as i have.