Extremely poor service and *********** staff.

Extremely poor service and *********** staff. ***** on my bank account. Is the bank is not responsible then to be able to prove to me where I gave permission for this transaction ... then one's money is no longer safe in the bank. Request forms rather on a letterhead of the merchant ... "Please note that we need the letter from the merchant requesting us to clear funds back into your account.

Letter must show the letter head, transaction date amount, first four and last four digits of the card that was used.

Signature, contact person and the telephone number. "

How the heck do I do this - it's *****.

Day 15 ans still no help.