Extremely poor customer service

I am writing today to complain about the service I got from Bidvest Bank regarding my attempt to cancel the call account I had with this bank. I had a call account with Bidvest bank which I now wished to cancel and subsequently went to the bank to find out how to do so, I was advised to withdraw all my funds in the account and told that once this was done the account would then be shut down. On the 2nd of February 2021 I withdrew all the funds I had in that account and got charged withdrawal fees which amount to around R60. I recieved no contact from the bank, but assumed that the account would be closed as discussed on the phone with the consultant from the bank. However, on the 25th of February 2021, Bidvest bank debited R650 from my account and a further R1000 on the 28th of February 2021 again including bank charges. I then contacted the bank once again and they instructed me to go through the same process as last time of withdrawing all the funds in the call account of which I am still going to be charged withdrawal fees. I would like to get assistance in completely cancelling the call account, as well as getting back the additional R1650 they debited from me towards the end of February 2021 even after having followed their instructions on how to close the call account. I look forward to your immediate reply and resolution to my problem and trust that it will be dealt with accordingly. Please contact me at *** during business hours.

Regards, Luyanda Ntintili